Frequently Asked Questions

Our platform works like an online shop. Browse services across 5 categories, click "Add to Cart" for each service you want, then proceed to checkout when ready. You can add multiple services from different categories to a single cart.

Yes, you need to create an account before checkout. This allows us to send booking confirmations, track your orders, and provide personalized service. Registration is quick - just email and phone number required.

After checkout:

• You receive an email confirmation immediately
• Our team gets notified and will contact you within 24 hours
• We coordinate scheduling and any specific requirements
• Payment is handled after service delivery or per agreement

We offer 5 main service categories:

• Content Creation & Digital Media - Social media content, brand promotions, video production, photography
• Beauty & Nail Services - Hair styling, makeup, manicure/pedicure, nail art
• Cleaning Services - Home, office, deep cleaning, laundry services
• Lifestyle & Personal Branding - Coaching, workshops, image consulting
• Furniture & Interior - Furniture sales, custom pieces, interior styling

Use the category filters on the services page to browse by type. You can also search for specific services using the search bar. Each service displays with an image, description, and price where applicable.

Yes! You can add services from any category to your cart and checkout once. For example, you can book a cleaning service, a beauty appointment, and content creation consultation all in one order.

Payment timing varies by service type. Most services are paid after completion. For larger projects (over 5,000 KES), we may require a 50% deposit to secure your booking. Payment details will be confirmed during our follow-up call.

We accept multiple payment methods:

• M-Pesa (most preferred)
• Bank transfer
• Cash payment (for in-person services)
• Mobile money options

We recommend booking at least 24-48 hours in advance for most services. Some popular services like weekend beauty appointments or event content creation may require 3-7 days notice. Furniture deliveries typically take 3-5 business days.

Yes, you can reschedule or cancel by contacting us:

• 24+ hours notice: Full reschedule or cancellation accepted
• 4-24 hours notice: May incur small rescheduling fee
• Less than 4 hours: Cancellation fees may apply

Contact our team via email or phone to make changes.

Click "Sign Up" on the top menu. Enter your name, email, and phone number. Verify your email, and you're ready to start booking services. The process takes less than 2 minutes.

You can reach us through:

• Email: Karimilizrian@gmail.com
• Phone: 0793860190
• Contact form on our website

We typically respond within 24 hours on business days.