Frequently Asked Questions

We accept various payment methods for your convenience, including:

• M-Pesa
• Visa/Mastercard credit and debit cards
• PayPal
• Bank transfers (must be completed before service)

Yes, we require a 50% deposit for all services exceeding 5,000 KES. This helps us secure your booking and prepare for your service in advance. The remaining balance will be due upon completion of the service.

Our loyalty program rewards you for every shilling spent with us:

• 1 point for every 100 KES spent
• Double points during your birthday month
• Points expire after 12 months of account inactivity

Points can be redeemed for discounts on future services or exclusive member-only offers.

We require a minimum of 48 hours' notice for any changes to your booking. In the rare event that your assigned service provider becomes unavailable, we will:

• Offer you an equally qualified alternative provider
• Reschedule your appointment at your convenience
• Provide a partial credit for the inconvenience (case by case)

Our staff policies ensure that all our providers meet our high standards of service and professionalism.

We offer tiered support to ensure your issues are resolved efficiently:

• Tier 1 - General Inquiries: Response within 2 business hours
• Tier 2 - Technical Support: Response within 1-24 hours
• Tier 3 - Critical Issues: Response within 15 minutes (24/7 support)

For immediate assistance, please call our 24/7 support line or use the live chat feature on our website.